Making a booking with us is easy! Our online booking system makes everything much more simple and convenient for you! Simply enter details of your home and we will do the rest. Start your booking here.

Our system calculates a recommended number of hours to book for based on the number of bedrooms and bathrooms that you have, as well as any additional services that you’d like to select. Our booking system also allows you to book the hourly service = number of cleaners by the hour/s.

However, you do always have the option to increase or decrease the number of hours that you’d like to book for, depending on what you think is appropriate. Please note that if you do book less hours than recommended, we suggest that you list the parts of your home that you want to be focused on as we may not be able to do a complete and thorough job of your entire home.

Yes of course, Lazy Susans accepts same day bookings. The booking system will give Lazy Susans a 3 hour window for same day bookings ie: If you are in the booking system say at 10 am then the next availability will show 1.00pm. Please call Michael the owner on 347 984 9068 and he can override this and move time forward but van only be done one the booking is created and confirmed.

First-time customers will not be able to request a specific Lazy Susans professional.

However, returning customers will be able to request a preferred cleaner via their client dashboard.

Please note that if you request a specific cleaner, the availabilities for your next clean may not be as broad because it is restricted to when your particular cleaner is available.

You can cancel your booking through your client dashboard.

Please note that if you cancel within 48 hrs a cancelation fee of $40 will be incurred and within 24 hours $80.00 will be charged. As you can appreciate the cleaners are booked for your cleans and lose work due to last minute cancelations.

If you need to re-schedule your booking, you can do this on your dashboard. If you are having any troubles, please feel free to send us an email at info@lazysusanscleaning.com or call us on 347 984 9068.

Please note that you must re-schedule outside of 24hrs no later prior of your booking, or a $80 penalty fee will be incurred.

Re-scheduling changes need to be made by 5pm the day before the Booking: You have 24 hours before your scheduled cleaning to cancel your appointment. Any changes made with less than 24 hours notice will result in a $80 fee.

Cancel or reschedule anytime as long as it’s outside of 24 hrs of the booking. Customers are responsible for rescheduling and canceling. Emailing Lazy Susans to reschedule or cancel a booking is not valid.

In the event you decide to cancel or reschedule a clean within 3 hrs of the cleaning start time then 3 hrs will be charged ie: Charge rate divided by the duration of cleaning time x 3 hrs. The cleaners as a result do not have work and could have accepted other jobs.

If the clean was not canceled and the cleaner arrives to clean, the clean will be charged in full. If the cleaner arrives and no authorization was made to the front desk, the clean will be charged in full.

Customers are responsible for rescheduling or canceling cleans through the Lazy Susans dashboard. Emails sent to Lazy Susans to reschedule or to cancel a clean are not valid and will not be accepted.

You can edit your booking through your client dashboard.

Please note that you must edit your booking at least 24 hours prior to the start time of your booking, or a $40 penalty fee will be incurred.

We try our very best to find a cleaner for your preferred date and time.

However, if you book on short notice, we may not be able to find you a Lazy Susans cleaning professional for your requested date and time. If this is the case and there is no cleaner available, you will have to choose a different date and time.

After your clean has been completed, you will be able to leave a rating and some feedback for your cleaner as soon as you log into your dashboard. We would really appreciate it if you could take out 5 seconds to provide some feedback – it goes directly into improving our services for you!

If you cannot be home for your booking, that’s perfectly fine. You can leave your key with reception or the name of your cleaner – whatever suits you!

Once you’ve made up your mind, you can leave instructions for the cleaner in the additional notes section of the checkout process. If anything changes, you can edit your instructions via your client dashboard.

Please note that if you leave your keys with the cleaner, Lazy Susans will not be responsible for any issues.

Yes! You can do this by contacting us. However, please notify us at least 24 hours in advance.

Please note that this cannot be guaranteed, as it will depend on the cleaner’s availabilities.

If you don’t need your home cleaned for a particular week, you can skip it by logging into your dashboard and then cancel the booking.

To completely cancel all future bookings, please contact us.

Please note that you must cancel at least 24 hours prior to the start time of your booking, or a $80 cancellation fee will be incurred.

Relax! It’ll only be a matter of time before your home becomes sparking clean!

Immediately after you make your booking, you will receive a confirmation email and soon enough, you’ll have one of our Lazy Susans professionals cleaning your home in no time! Please look in Spam as it sometimes lands there.

Of course you can! Leave any additional instructions or special requests in the additional notes section at the end of the checkout process. You can also edit these notes at any time via your client dashboard.

Please note that not all requests can be fulfilled.

You can choose to book a regular clean in our checkout process – your booking can be weekly, fortnightly or monthly and attract discounts. We also do one-off bookings.

If you are seeing messages such as ‘User does not exist in database’ when you are trying to log in, please ensure that you have entered the correct email address (the one you used to make your booking) and temporary password, which we have sent you via email after you made your first booking with us.

If you are still unable to log in, please ensure that you have clicked the email verification link that we provided in your first booking confirmation email. This will activate your account with us, meaning that you will be able to access your dashboard to view and edit any upcoming bookings!

Log in here.

If you have forgotten your password, you will be able reset it by clicking on ‘Forgot Password?’

You can change your password via your client dashboard – once you have logged in, go to the section named ‘Account Details’ and you will be able to change your password there.

You can see the details of all upcoming and past bookings on your client dashboard.

You can change your credit card information via your client dashboard, under the section ‘Account Details’.

Don’t worry – click on ‘Forgot Password?’ and we’ll send you an email with your temporary password, which you can change after you have logged into your account.

Re-scheduling changes need to be made outside of 24hrs before the Booking: You have 24 hours before your scheduled cleaning to cancel your appointment. Any changes made with less than 24 hours notice will result in a $80 fee.

Cancel or reschedule anytime as long as it’s outside of 24 hrs of the booking. Customers are responsible for rescheduling and canceling. Emailing Lazy Susans to reschedule or cancel a booking is not valid.

In the event you decide to cancel or reschedule a clean within 3 hrs of the cleaning start time then 3 hrs will be charged ie: Charge rate divided by the duration of cleaning time x 3 hrs. The cleaners as a result do not have work and could have accepted other jobs.

If the clean was not canceled and the cleaner arrives to clean, the clean will be charged in full. If the cleaner arrives and no authorization was made to the front desk, the clean will be charged in full.

Customers are responsible for rescheduling or canceling cleans through the Lazy Susans dashboard. Emails sent to Lazy Susans to reschedule or to cancel a clean are not valid and will not be accepted.

In the rare event that you are not 100% satisfied with the job, please contact us so we can make it right for you. We will offer to the same Lazy Susans professional back to ensure that you are satisfied with the standard of our service.They will ONLY address what was missing, they will not re-clean your entire apartment.

In the event that you are not satisfied with your clean, Lazy Susans’ policy’ to send the same cleaner back (a re-clean for the areas missed) within 7 days of the clean. The re-clean is only to address any areas missed and I understand that I need to email photographs of the missed areas to michael@lazysusanscleaning.com within 48 hours.

Depending on your location, the hours that we are available to clean changes. In order to check, simply going to our booking process here, enter your address and proceed to the ‘Date and Time’ page. All of the available dates and times that we are available to clean your home will be shown there.

Usually, you will be able to schedule a Lazy Susans clean to take place any time between 7am and 6pm, 7 days a week.

Our customer support line operates from 7am – 6pm, 7 days a week.

Lazy Susans services Houses, Apartments and Condos in Manhattan, Brooklyn and throughout New York City. We are here for Whatever you need!  Contact us here.

Punctuality is a top priority when we recruit our Lazy Susans housekeepers. However, in the rare event that your cleaner is late, please contact us via phone and we’ll help to resolve your issue immediately.

Punctuality and reliability are two of our top priorities when we recruit our Lazy Susans professionals. In the rare event that your cleaner doesn’t show up, please contact us via phone and we’ll help to resolve your issue immediately.

At Lazy Susans of NYC, we try our best to estimate the number of hours that your job requires. However, as you know, every home and every job is different, so your cleaner may need more time than you originally booked for. If this happens and you are happy with the cleaner spending more time at your home, please contact us to update the booking and we’ll let you know what the additional cost is. Or call us on 347 984 9068.

Reliability is a top priority when we recruit our Lazy Susans professionals. This is to ensure that your cleaning experience goes smoothly without a hiccup. However, in the rare event that something goes wrong and you’d like to file a damage claim, please contact us and we’ll assist you in resolving the issue immediately.

Reliability is a top priority when we recruit our Lazy Susans professionals. This is to ensure that your cleaning experience goes smoothly without a hiccup. However, in the rare event that something goes wrong and you’d like to file a damage claim, please contact us and we’ll assist you in resolving the issue immediately.

Reliability and cleaning quality are top priorities when we recruit our Lazy Susans professionals. This is to ensure that your cleaning experience goes smoothly without a hiccup. However, in the rare event that something goes wrong and you’d like to file a damage claim, please contact us and we’ll assist you in resolving the issue immediately.