Check Out Our Frequently Asked Cleaning Questions

Lazy Susans Cleaning Service of Manhattan, Queens and New York City provides 24/7 assistance with any questions you may have. Please look through our most asked questions, and contact us for any further assistance!

Billing & Payments

How do I pay?

Booking with us means there is a secure way our clients can pay for cleaning and we ONLY accept credit card payments and we accept all major credit cards and will charge your credit card on the morning of your clean. To make a booking this can only be made if you book through our booking page and confirm your booking.

All payments are processed through Stripe – a secure, 256-bit SSL-encrypted, PCI-compliant system used and trusted by companies worldwide.

When does payment occur?

Payment occurs on the morning of the clean and your credit card will be charged ONLY then.

Can I pay by cash?

Booking with us means there is a secure way a client can pay for cleaning on ONLY accept credit card payment. We accept all major credit cards and will charge your credit card that you have on file with us. We DO NOT accept cash nor check for payment.

All payments are processed through Stripe a third party secure gateway – 256-bit SSL-encrypted, PCI-compliant system used and trusted by companies worldwide.

What if I am overcharged?

We always try to avoid these situations, but sometimes mistakes do happen! If you feel you have been overcharged, please let us know as soon as possible so we can issue a refund or provide you with credit for your next booking – whichever you prefer!

Feel free to send us an email regarding your overcharge to info@lazysusanscleaning.com

Why do I see a $1 charge after I have made my payment?

Not to worry! This is an authorization debit requested to your issuing bank to verify your credit card.

It is only a temporary charge and will get refunded back to you within the next 7-10 business days.

How do I change my credit card information?

You can change your credit card information on your client dashboard.

Still have questions?

Contact us today, we'd love to hear from you!

Bookings

How do I make a booking?

Making a booking with us is easy! Our online booking system makes everything much more simple and convenient for you! Simply enter details of your home and we will do the rest. Start your booking here.

How many hours should I book?

Our system calculates a recommended number of hours to book for based on the number of bedrooms and bathrooms that you have, as well as any additional services that you’d like to select. Our booking system also allows you to book the hourly service = number of cleaners by the hour/s.

However, you do always have the option to increase or decrease the number of hours that you’d like to book for, depending on what you think is appropriate. Please note that if you do book less hours than recommended, we suggest that you list the parts of your home that you want to be focused on as we may not be able to do a complete and thorough job of your entire home.

Can I make a booking for today?

Yes of course, Lazy Susans accepts same day bookings. The booking system will give Lazy Susans a 3 hour window for same day bookings ie: If you are in the booking system say at 10 am then the next availability will show 1.00pm. Please call Michael the owner on 347 984 9068 and he can override this and move time forward but van only be done one the booking is created and confirmed.

Can I request a specific cleaner?

First-time customers will not be able to request a specific Lazy Susans professional.

However, returning customers will be able to request a preferred cleaner via their client dashboard.

Please note that if you request a specific cleaner, the availabilities for your next clean may not be as broad because it is restricted to when your particular cleaner is available.

How do I cancel a booking?

You can cancel your booking through your client dashboard.

Please note that if you cancel within 48 hrs a cancelation fee of $40 will be incurred and within 24 hours $80.00 will be charged. As you can appreciate the cleaners are booked for your cleans and lose work due to last minute cancelations.

How do I reschedule a booking?

If you need to re-schedule your booking, you can do this on your dashboard. If you are having any troubles, please feel free to send us an email at info@lazysusanscleaning.com or call us on 347 984 9068.

Please note that you must re-schedule outside of 24hrs no later prior of your booking, or a $80 penalty fee will be incurred.

Re-scheduling changes need to be made by 5pm the day before the Booking: You have 24 hours before your scheduled cleaning to cancel your appointment. Any changes made with less than 24 hours notice will result in a $80 fee.

Cancel or reschedule anytime as long as it’s outside of 24 hrs of the booking. Customers are responsible for rescheduling and canceling. Emailing Lazy Susans to reschedule or cancel a booking is not valid.

In the event you decide to cancel or reschedule a clean within 3 hrs of the cleaning start time then 3 hrs will be charged ie: Charge rate divided by the duration of cleaning time x 3 hrs. The cleaners as a result do not have work and could have accepted other jobs.

If the clean was not canceled and the cleaner arrives to clean, the clean will be charged in full. If the cleaner arrives and no authorization was made to the front desk, the clean will be charged in full.

Customers are responsible for rescheduling or canceling cleans through the Lazy Susans dashboard. Emails sent to Lazy Susans to reschedule or to cancel a clean are not valid and will not be accepted.

How do I edit a booking?

You can edit your booking through your client dashboard.

Please note that you must edit your booking at least 24 hours prior to the start time of your booking, or a $40 penalty fee will be incurred.

Why can’t I book the date and time that I want?

We try our very best to find a cleaner for your preferred date and time.

However, if you book on short notice, we may not be able to find you a Lazy Susans cleaning professional for your requested date and time. If this is the case and there is no cleaner available, you will have to choose a different date and time.

How do I leave feedback?

After your clean has been completed, you will be able to leave a rating and some feedback for your cleaner as soon as you log into your dashboard. We would really appreciate it if you could take out 5 seconds to provide some feedback – it goes directly into improving our services for you!

Do I have to be home for my booking? How do I let the cleaner in if I am not home?

If you cannot be home for your booking, that’s perfectly fine. You can leave your key with reception or the name of your cleaner – whatever suits you!

Once you’ve made up your mind, you can leave instructions for the cleaner in the additional notes section of the checkout process. If anything changes, you can edit your instructions via your client dashboard.

Please note that if you leave your keys with the cleaner, Lazy Susans will not be responsible for any issues.

Can I change the number of hours I booked?

Yes! You can do this by contacting us. However, please notify us at least 24 hours in advance.

Please note that this cannot be guaranteed, as it will depend on the cleaner’s availabilities.

How do I cancel my regularly scheduled bookings?

If you don’t need your home cleaned for a particular week, you can skip it by logging into your dashboard and then cancel the booking.

To completely cancel all future bookings, please contact us.

Please note that you must cancel at least 24 hours prior to the start time of your booking, or a $80 cancellation fee will be incurred.

What happens after I make a booking?

Relax! It’ll only be a matter of time before your home becomes sparking clean!

Immediately after you make your booking, you will receive a confirmation email and soon enough, you’ll have one of our Lazy Susans professionals cleaning your home in no time! Please look in Spam as it sometimes lands there.

Can I make special requests or add instructions to my booking?

Of course you can! Leave any additional instructions or special requests in the additional notes section at the end of the checkout process. You can also edit these notes at any time via your client dashboard.

Please note that not all requests can be fulfilled.

How do I book a regular cleaning service?

You can choose to book a regular clean in our checkout process – your booking can be weekly, fortnightly or monthly and attract discounts. We also do one-off bookings.

Still have questions?

Contact us today, we'd love to hear from you!

Deals & Coupons

Can I earn credit by referring friends?

Yes, of course you can! Simply give us a call on +1 347 984 9068 or drop us an email at info@lazysusanscleaning.com, and we’ll send through your referral code to give to your friends and family.

With Lazy Susans referral program, you will get $25 credit for each friend that uses your referral code.

Can I apply my discount to an existing booking?

Unfortunately, you cannot apply a discount to an existing booking that has already been made in our system. However, you can save this coupon for a discount on future bookings provided that the discount code has not expired.

How do I redeem a discount code?

To redeem a discount code, you can enter it during the checkout process in the Discount Code box. Please note that some discounts are valid for first-time customers only or may have expired.

Are there any additional fees when redeeming a discount or voucher?

There are no additional fees when redeeming a discount – simply enter the discount code in the checkout process and enjoy your discount!

Still have questions?

Contact us today, we'd love to hear from you!

My Account

Why can’t I log in?

If you are seeing messages such as ‘User does not exist in database’ when you are trying to log in, please ensure that you have entered the correct email address (the one you used to make your booking) and temporary password, which we have sent you via email after you made your first booking with us.

If you are still unable to log in, please ensure that you have clicked the email verification link that we provided in your first booking confirmation email. This will activate your account with us, meaning that you will be able to access your dashboard to view and edit any upcoming bookings!

How do I log in?

Log in here.

If you have forgotten your password, you will be able reset it by clicking on ‘Forgot Password?’

How do I change my password?

You can change your password via your client dashboard – once you have logged in, go to the section named ‘Account Details’ and you will be able to change your password there.

Where can I see my upcoming and past bookings?

You can see the details of all upcoming and past bookings on your client dashboard.

How do I change my credit card information?

You can change your credit card information via your client dashboard, under the section ‘Account Details’.

What do I do if I have forgotten my password?

Don’t worry – click on ‘Forgot Password?’ and we’ll send you an email with your temporary password, which you can change after you have logged into your account.

Still have questions?

Contact us today, we'd love to hear from you!

Our Services

Do you provide end-of-lease cleaning services?

Yes we certainly do: MOVE IN/MOVE OUT CLEANING PACKAGE: These are a deep clean and price includes:

  • Cleaning common areas such as kitchen and living areas (for additional bedrooms, bathrooms, office, basement, etc select additional in Question 3 extra’s)
  • Cleaning inside the refrigerator and freezer
  • Cleaning inside the oven
  • Inside microwave
  • Cleaning inside of windows
  • Cleaning inside of kitchen cabinets
  • Removable scuff marks from walls
  • Removable scuff marks from baseboard
  • Inside bedroom closets (standard 2 closets)
  • Ceiling fans (customer must provide step ladder)
  • Includes cleaning supplies

FOR EMPTY HOMES ONLY and for additional extra’s please select from Extra’s below in Question 3.

Please note: We do not clean blinds and the Move in/out package cannot be adjusted.

If you don’t want everything in the Move in/out package, leave question 1. as Residential and fill out question’s 2 & 3 select what extra’s you do need and book this way.

What’s included in the Lazy Susans standard home clean?

Lazy Susans specializes in regular house cleaning and apartment cleaning.

When you book with Lazy Susans, we estimate and recommend the number of hours for your booking based on the size of your home. There is a minimum booking time of 2 hours, and we also suggest that you do book the recommended number of hours just so our Lazy Susans professional will be able to complete all of the tasks listed below. However, you do have the option of booking less than the recommended time – if so, please leave some notes after your booking has been confirmed so we can ensure that your Lazy Susans professional gets all your priority areas cleaned!

Our standard Lazy Susans clean includes the following:

EVERY ROOM:

  • Dust and wipe reachable surfaces
  • Straighten up and organize
  • Vacuum and mop floors
  • Empty rubbish bins

BEDROOM:

  • Make the bed
  • Fold and organize clothing (within reason)

BATHROOM:

  • Scrub and disinfect the toilet, shower and sink
  • Clean mirrors and glass surfaces
  • Fold and hang towels neatly
  • Wipe and dust exterior cabinets and shelves

KITCHEN:

  • Load dishwasher - We load a few dishes not a full sink full
  • Wipe down appliance exteriors
  • Clean inside of microwave
  • Scrub and disinfect the sink

We also offer additional services, which are available on request (may add extra time to your booking):

EXCLUSIONS:

Due to insurance liability, safety constraints and other considerations, we unfortunately DO NOT offer the following:

  • End-of-lease cleans
  • Exterior window cleaning
  • Deep stain, pet messes and heavy soiling removal
  • Lifting of heavy items (over 10kg)
  • Cleaning of surfaces out of normal reach
  • Mould/biohazard removal
  • Pest removal and insect extermination
  • Steam/carpet cleaning
  • Landscaping Blinds & window covering

When can I expect my Lazy Susans professional to arrive?

We recommend all of our professionals to arrive at least 10 minutes before the scheduled booking time to ensure that they will be ready to start right on time.

Do you cover my area?

Enter your postcode on this page to see whether we cover your area. we generally service Manhattan, Brooklyn and Queens.

Do cleaners bring their own supplies? What if I want to use my own supplies?

All of our Lazy Susans professionals are equipped with their own cleaning supplies and equipment. If you’d like, you can also provide your own supplies instead.

Do you offer any additional services?

We also offer the following additional services, which are available on request (these may add extra time to your booking):

How do I know which Lazy Susans professional will clean my house?

All of our Lazy Susans professionals have been through our extensive recruitment process, which has allowed us to build a large network of friendly and experienced cleaners who have been selected for their cleaning quality, reliability and customer service.

Based on your requested date and time, we work to match you with a Lazy Susans professional that is most suited to your job. Log in here to see who is assigned to your upcoming booking.

How does the pricing work?

The pricing is based on the number of bedrooms and bathrooms selected (which includes common areas such as kitchen and living rooms). Once you select everything including any extras such as inside of oven, deep cleaning, inside of cabinets, wash and fold etc you will see a total cleaning duration will be calculated for total hours and a price including sales tax. If you are satisfied then proceed and book your clean. You will see a CONFIRMED pop up message, this is your confirmation.

We also offer the ability to book a cleaner/s by the hour . This is what we call a Custom Cleaning option.

If you’d like, we also do offer additional services that you can select during the checkout process – these additional services add one extra hour to your booking.

Still have questions?

Contact us today, we'd love to hear from you!

Policies

What is your cancellation or rescheduling policy?

Re-scheduling changes need to be made outside of 24hrs before the Booking: You have 24 hours before your scheduled cleaning to cancel your appointment. Any changes made with less than 24 hours notice will result in a $80 fee.

Cancel or reschedule anytime as long as it’s outside of 24 hrs of the booking. Customers are responsible for rescheduling and canceling. Emailing Lazy Susans to reschedule or cancel a booking is not valid.

In the event you decide to cancel or reschedule a clean within 3 hrs of the cleaning start time then 3 hrs will be charged ie: Charge rate divided by the duration of cleaning time x 3 hrs. The cleaners as a result do not have work and could have accepted other jobs.

If the clean was not canceled and the cleaner arrives to clean, the clean will be charged in full. If the cleaner arrives and no authorization was made to the front desk, the clean will be charged in full.

Customers are responsible for rescheduling or canceling cleans through the Lazy Susans dashboard. Emails sent to Lazy Susans to reschedule or to cancel a clean are not valid and will not be accepted.

How does your 100% satisfaction guarantee work?

In the rare event that you are not 100% satisfied with the job, please contact us so we can make it right for you. We will offer to the same Lazy Susans professional back to ensure that you are satisfied with the standard of our service.They will ONLY address what was missing, they will not re-clean your entire apartment.

In the event that you are not satisfied with your clean, Lazy Susans’ policy’ to send the same cleaner back (a re-clean for the areas missed) within 7 days of the clean. The re-clean is only to address any areas missed and I understand that I need to email photographs of the missed areas to michael@lazysusanscleaning.com within 48 hours.

What are your hours of operation?

Depending on your location, the hours that we are available to clean changes. In order to check, simply going to our booking process here, enter your address and proceed to the ‘Date and Time’ page. All of the available dates and times that we are available to clean your home will be shown there.

Usually, you will be able to schedule a Lazy Susans clean to take place any time between 7am and 6pm, 7 days a week.

Our customer support line operates from 7am – 6pm, 7 days a week.

Still have questions?

Contact us today, we'd love to hear from you!

Trust & Safety

How can I trust my Lazy Susan’s Maid to do a good job?

We want all of our customers to have the best possible experience with Lazy Susans. To ensure this, all of our Lazy Susans housekeepers and maid professionals have gone through a strict recruitment process, from an in-person interview to a trial clean with one of our 5-star cleaners. Additionally, all of our professionals have paid cleaning experience in domestic home cleaning and have provided professional references.

Can I get a refund if I’m unhappy with the clean?

In the rare event that you are unsatisfied with your clean, we will offer you a re-clean of the areas missed at a time that suits you, free of charge. We send back the same cleaner to ONLY address what was missed. This must be reported within 48 hours of the clean.

Are Lazy Susans Housekeepers reference-checked?

Yes! All Lazy Susans Maids and Housekeepers have been through a thorough reference checking process in order to come on board with us.

Are your maids and housekeepers insured?

Yes! All of Lazy Susans Cleaning Service, Inc is fully insured and all of our home cleaning housekeepers are covered by public liability insurance. Our company proudly serves Manhattan, Queens, Brooklyn and Hudson County NJ.

Are Lazy Susans maids experienced in their field?

Yes! All of our Lazy Susans housekeepers and maids have had previous experience in paid domestic cleaning. Additionally, every professional must maintain a certain rating to remain on our Lazy Susans platform.

Are All Lazy Susan’s Maids and Housekeepers professionals?

All Lazy Susans maids and cleaning professionals are reliable and very experienced in their field. If you feel uncomfortable with the professional assigned to your booking, please contact us here and let us know about your concerns so we can find a solution for you as soon as possible. We proudly service Manhattan and throughout NYC.

Can I trust Lazy Susans with my credit card transactions?

Yes! Your credit card information is not stored in our system – all payments are processed through Stripe, a secure, 256-bit SSL-encrypted, PCI-compliant system used and trusted by companies worldwide.

Credit card payments are all processed the morning of each clean.

Still have questions?

Contact us today, we'd love to hear from you!

Urgent Issues

How can I contact Lazy Susans Cleaning Service?

Lazy Susans services Houses, Apartments and Condos in Manhattan, Brooklyn and throughout New York City. We are here for Whatever you need!  Contact us here.

What should I do if my Lazy Susans Maid is late?

Punctuality is a top priority when we recruit our Lazy Susans housekeepers. However, in the rare event that your cleaner is late, please contact us via phone and we’ll help to resolve your issue immediately.

What should I do if my Lazy Susans professional doesn’t show up?

Punctuality and reliability are two of our top priorities when we recruit our Lazy Susans professionals. In the rare event that your cleaner doesn’t show up, please contact us via phone and we’ll help to resolve your issue immediately.

What should I do if my Lazy Susans cleaning professional needs more time than I booked to complete the job?

At Lazy Susans of NYC, we try our best to estimate the number of hours that your job requires. However, as you know, every home and every job is different, so your cleaner may need more time than you originally booked for. If this happens and you are happy with the cleaner spending more time at your home, please contact us to update the booking and we’ll let you know what the additional cost is. Or call us on 347 984 9068.

How do I file a claim or complaint?

Reliability is a top priority when we recruit our Lazy Susans professionals. This is to ensure that your cleaning experience goes smoothly without a hiccup. However, in the rare event that something goes wrong and you’d like to file a damage claim, please contact us and we’ll assist you in resolving the issue immediately.

What should I do if something is missing?

Reliability is a top priority when we recruit our Lazy Susans professionals. This is to ensure that your cleaning experience goes smoothly without a hiccup. However, in the rare event that something goes wrong and you’d like to file a damage claim, please contact us and we’ll assist you in resolving the issue immediately.

What should I do if something is damaged?

Reliability and cleaning quality are top priorities when we recruit our Lazy Susans professionals. This is to ensure that your cleaning experience goes smoothly without a hiccup. However, in the rare event that something goes wrong and you’d like to file a damage claim, please contact us and we’ll assist you in resolving the issue immediately.

Still have questions?

Contact us today, we'd love to hear from you!